Shipping policy

The Bigbury Beach Shop ("we", "our", or "us") operates the website thebigburybeach.com.

By placing an order through this website, you agree to the terms outlined below. These terms are designed to protect both you and our business.

1. General

All orders are subject to product availability. While we aim to maintain accurate stock levels, discrepancies may occasionally occur.

If an item becomes unavailable after your order is placed, we will:

  • Ship available items
  • Contact you regarding the unavailable product
  • Offer the option to wait for restocking or receive a refund

2. Shipping Costs

Shipping costs are calculated at checkout based on order details and destination.

All fees are clearly displayed before completing your purchase.

3. Returns & Refunds

3.1 Change of Mind

We accept returns under the following conditions:

  • Return request submitted within 30 days of delivery
  • Item unused and in original packaging

Return shipping costs are the responsibility of the customer.

Refunds are processed after inspection and approval. Original shipping charges are non-refundable.

3.2 Warranty Returns

We honor valid warranty claims submitted within 90 days of delivery.

  • Customers are responsible for return shipping costs initially
  • Approved claims will receive reimbursement for reasonable return shipping costs

After approval, customers may choose one of the following:

  • Refund
  • Store credit
  • Replacement item (if available)

4. Delivery Terms

4.1 Delivery Time

Handling Time:
1–3 business days

Economy Shipping:
5–8 business days (Free)

Standard Shipping:
3–4 business days

4.2 Dispatch Time

Orders are typically dispatched within 1–3 business days.

Our operations run Monday to Friday, excluding public holidays.

4.3 Address Changes

Address changes may only be made before an order has been dispatched.

4.4 Out of Stock Items

If an item becomes unavailable after purchase:

  • Available items may still be shipped
  • Backordered items may be shipped separately or refunded

4.5 Delivery Delays

If your order has not arrived within the estimated timeframe, please contact our support team for assistance.

5. Tracking Information

Once your order has shipped, tracking details will be sent to your email address.

6. Damaged Parcels

If your parcel arrives damaged:

  • Refuse delivery where possible
  • Contact us immediately with supporting photos if applicable

7. Insurance

All shipments include shipping insurance coverage.

7.1 Damaged Items

If an item is confirmed damaged during transit, we will provide a replacement or refund where appropriate.

7.2 Lost Orders

If an order is confirmed lost during transit, we will issue either a replacement or a full refund.

8. Order Cancellation

Orders may be cancelled before dispatch.

Once shipped, returns must follow the return policy outlined above.

9. Contact Us

If you have any questions before or after placing an order, our support team is here to help.

Address: Marine Dr, Bigbury-on-Sea, Kingsbridge TQ7 4AS, United Kingdom

Website: thebigburybeach.com

Email: contact@thebigburybeach.com